FAQs
What brands do you carry?
We offer a wide range of top-quality grooming products from trusted brands like Andis, Wahl, Remington, and Revlon. Each brand is known for its durability and professional-grade performance.
Are the products you sell authentic?
Yes, all the products we sell are 100% authentic and sourced directly from authorized distributors. We ensure our customers receive genuine, high-quality grooming tools.
Do you offer international shipping?
We currently offer shipping within the United States. We are working to add shipping options to other countries.
How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier’s website.
What should I do if my product is damaged or defective?
If you receive a damaged or defective product, please contact us immediately with your order number and photos of the issue. We will assist you in resolving the problem with a replacement or refund.
How do I know which clipper or trimmer is right for me?
We offer a variety of clippers and trimmers designed for different needs, including haircuts, beards, and body grooming. If you're unsure which one to choose, feel free to reach out to us, and we can help guide you based on your preferences and needs.
Can I return an item?
Yes, we have a return policy. Items must be returned in new, unused condition within 15 days for a full refund. Please refer to our return policy page for complete details.
How do I maintain and clean my grooming tools?
For optimal performance, clean your clippers or trimmers regularly. Most products come with a cleaning brush, oil, and instructions. Be sure to remove hair buildup, oil the blades, and store the tools in a dry, cool place.
Are the clippers and trimmers easy to use for beginners?
Yes! Our products are designed to be user-friendly, even for beginners. Many come with adjustable settings, various guide combs, and clear instructions, making them ideal for both new and experienced users.
Do your products come with a warranty?
Yes, most of the grooming tools we sell come with a manufacturer’s warranty. Please check the product description or our warranty page for specific details on the coverage and duration.
How do I know if a product is in stock?
Product availability is updated in real-time on our website. If a product is out of stock, you can sign up to receive a notification when it’s back in stock.
Can I change my order after it's been placed?
If you need to make changes to your order, please contact us as soon as possible. Once your order is processed, we may not be able to modify it, but we'll do our best to assist you.
Do you offer gift cards?
Yes, we offer gift cards for a variety of denominations. They’re a great way to let someone choose the grooming products they love!
Are your products suitable for all hair types?
Our products are designed to work for all hair types, but some may perform better with specific hair textures or thicknesses. Be sure to check the product details or reach out to us if you have specific needs.
What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards, PayPal, and other secure payment options.